Shipping

This page explains how order processing, shipping options, tracking, and delivery issues are handled. The methods, destinations, charges, and estimates available for a particular order are shown during checkout.

Order processing

Orders are reviewed and prepared during regular business days. Processing may include payment authorization, inventory confirmation, address verification, and packaging. An order confirmation acknowledges that we received the order; it does not necessarily mean the order has shipped.

Processing and delivery estimates are not guarantees. High-volume periods, severe weather, carrier disruptions, address questions, inventory issues, or security review may require additional time. If we need information to proceed, we may contact you using the email or phone number submitted with the order.

Shipping options and charges

Available shipping methods and their current charges are displayed at checkout before an order is placed. Availability depends on the delivery address, merchandise, and carrier service. If a destination or method does not appear at checkout, it is not currently available for that order.

Any complimentary-shipping offer applies only when the cart satisfies the conditions displayed on the website or at checkout. Taxes, duties, surcharges, excluded products, or returns may affect eligibility where applicable.

Address accuracy

Customers are responsible for entering a complete and deliverable shipping address, including apartment, suite, unit, or access information when needed. Review the address carefully before submitting the order. Contact service@allureshowroomco.com immediately if a correction is required. We will try to help, but an address cannot always be changed after fulfillment begins.

Additional carrier charges resulting from an incorrect, incomplete, or refused address may be the customer’s responsibility where permitted by law.

Tracking your order

When tracking becomes available, it is sent to the email address used at checkout. Tracking events are supplied by the carrier and may take time to appear after a label is created. Use the carrier link for the latest available update or visit our Track Order page for help.

An order containing multiple items may arrive in more than one package. When that occurs, packages may have separate tracking numbers and delivery dates.

Delays, missing packages, and delivery concerns

If tracking shows a delay, allow the carrier time to update its records. If the package is marked delivered but cannot be located, check the delivery area, building reception, household members, and any carrier notice. Then contact the carrier and our customer care team with the order and tracking numbers.

Report visible shipping damage or an incorrect package promptly. Keep the merchandise, original packaging, shipping label, and any relevant photographs until the review is complete.

Questions