Returns & Exchanges

We want customers to make informed purchases and to understand the return process before sending an item back. Eligibility may depend on the item, its condition, the terms shown at purchase, and applicable law.

Requesting a return or exchange

Before sending merchandise, contact service@allureshowroomco.com with your order number, the item you wish to return, and the reason for the request. Our team will review the request and provide the appropriate instructions when the item is eligible.

Do not mail merchandise without return instructions. Packages sent without authorization, sent to an incorrect address, or missing identifying order information may be delayed or may not be processed.

Condition of returned items

Unless an item arrived damaged or incorrect, returned merchandise should be unworn, unwashed, unaltered, and in resalable condition with its original tags, accessories, and packaging. Please take care when trying on clothing. Items showing wear, fragrance, makeup, deodorant, laundering, alterations, damage, or removed tags may not be eligible for a refund or exchange.

Items with special restrictions

Items identified as final sale at the time of purchase, gift cards, and certain hygiene-sensitive products may be non-returnable where permitted by law. Any product-specific restriction presented on the product page, in the cart, or at checkout forms part of the purchase terms.

Exchanges

Exchange availability depends on current inventory and cannot be guaranteed while a return is in transit or under review. If a requested replacement is unavailable, customer care will explain the available resolution. Price differences or additional shipping charges may apply where disclosed and permitted.

Refund review and timing

Eligible merchandise is inspected after it is received. Approved refunds are issued to the original payment method. The time required for the credit to appear is controlled in part by the bank or payment provider. Original shipping charges are not refundable unless required by law or the return results from our error.

Return shipping costs and any deduction from a refund will be communicated as part of the return instructions when applicable.

Damaged, incorrect, or incomplete orders

If an order arrives damaged, contains the wrong item, or is missing an item, contact us promptly before returning anything. Include the order number and clear photographs of the merchandise, packaging, and shipping label when relevant. Keep all materials until customer care completes its review.

Need help?

Email service@allureshowroomco.com. Include your order number and the email address used at checkout so we can locate the purchase.