Track Order
The most current delivery information is provided through the carrier tracking link in your shipping confirmation email. Use the guidance below if tracking has not arrived or a shipment needs attention.
Find your tracking information
After an order ships, tracking is sent to the email address used at checkout. Check the inbox and spam or promotions folders for the shipping confirmation. If an order is sent in multiple packages, each package may have a different tracking number and delivery estimate.
Understanding tracking updates
A shipping label may be created before the carrier performs its first scan, so tracking can take time to display movement. Carrier estimates are subject to change because of weather, service disruptions, local conditions, or operational delays.
If the tracking page shows an exception or requests action, follow the carrier instructions first. The carrier may need address confirmation, access information, or pickup arrangements.
If tracking says delivered
Check the delivery area, mailbox, parcel locker, building reception, household members, and any location described in the carrier notice. Some packages are scanned shortly before physical delivery. If the package still cannot be located, contact the carrier and then email our customer care team.
Request tracking assistance
Email service@allureshowroomco.com with:
- Your order number
- The email address used at checkout
- The tracking number, if available
- A brief description of the latest carrier status
For privacy and security, we may ask for information needed to verify the order before discussing shipment details.